This policy explains how refunds work for orders placed through droplinked storefronts, when you can expect one, and how it reaches you.

Who issues the refund
droplinked is a commerce-enablement platform and is not the seller. Each Merchant sells through its own storefront and sets its own refund terms, which are shown on the storefront and apply to your order. droplinked processes the refund through the payment provider used for the original transaction and does not decide, on the Merchant's behalf, whether a refund is due.

When you can request a refund
You may request a refund where the order was paid for but not delivered within the timeframe stated by the Merchant; the item received is materially not as described; the order was cancelled by you within the cancellation window or by the Merchant before fulfilment; or you were charged more than once or in error for the same order. Items that are custom-made, perishable, or supplied digitally and already delivered may be excluded by the Merchant, in which case that exclusion is stated on the storefront before you purchase.

How the refund is returned
Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days, depending on the issuing bank of the credit card. Refunds are returned to the same card or payment method used for the original purchase. We cannot refund to a different card, to a different person, or in cash. The exact date the funds appear on your statement is set by your issuing bank and is outside our control.

How to request a refund
Contact the Merchant first, using the contact details on the storefront or the order confirmation email, and include your order number. If you cannot reach the Merchant, or the matter is unresolved, email support@droplinked.com with your order number and we will take it up on your behalf.

Payment and refund confirmation
Once a payment is made, a confirmation notice is sent to the customer by email within 24 hours of receipt. When a refund is approved, we send a further email confirming the amount and the payment method it is being returned to.

Contact us
Shopsadiq Ltd (trading as droplinked), ADGM Al Khatem Tower, Abu Dhabi, United Arab Emirates. Email: support@droplinked.com. Telephone: +971 4 314 6999.