This policy explains when an order placed through a droplinked storefront can be cancelled, how to do it, and what happens to your payment.

What can be cancelled
droplinked is a commerce-enablement platform and is not the seller. Orders are placed with, and fulfilled by, the Merchant operating the storefront. A Merchant may offer a longer cancellation window than the one below, in which case the Merchant's terms are shown on the storefront and apply to your order.

Cancellation window
You may cancel an order within 24 hours of placing it, provided the Merchant has not yet fulfilled or shipped it. Once an order has been fulfilled or shipped it can no longer be cancelled, and any remedy is handled under the Refund Policy instead. Custom-made, perishable, and already-delivered digital items may not be cancellable; where that is the case, the Merchant states it on the storefront before you purchase.

What happens to your payment
Where a cancellation is accepted, refunds will be made back to the payment solution used initially by the customer. Please allow up to 45 days for the refund transfer to be completed; the exact timing depends on the issuing bank of the card.

How to cancel
Contact the Merchant using the contact details on the storefront or in your order confirmation email, quoting your order number, within 24 hours of placing the order. If you cannot reach the Merchant, email support@droplinked.com with your order number and we will take it up on your behalf.

Cancellation confirmation
Once a payment is made, a confirmation notice is sent to the customer by email within 24 hours of receipt. When a cancellation is accepted, we send a further email confirming the cancellation and the payment method the refund is being returned to.

Contact us
Shopsadiq Ltd (trading as droplinked), ADGM Al Khatem Tower, Abu Dhabi, United Arab Emirates. Email: support@droplinked.com. Telephone: +971 4 314 6999.